Privacy policy

This policy explains what information Bracket collects when you use our app and website (the "Platform"), how we use and protect it, who we share it with, and your rights. By using the Platform, you agree to this policy.

1. Information you give us

• Account details: your phone number, name, profile photo (optional), city and chosen app language.
• Provider profile: trades and specialties, the areas you serve, a short bio, work photos and your availability.
• Requests: the job description, any photos you attach, the trade, city and urgency.
• Provider replies: the message, price estimate and currency.
• Reviews: the star rating and comment.
• Verification: if you ask for a "Verified" badge, we may look at an official identity document to confirm your name.
• Messages: anything you send us when you contact support.

2. Information we collect automatically

• The verification codes we send for sign-in, kept only for a short time.
• Contact log: when you tap "Call" or "WhatsApp" on a Provider's profile, we record that you contacted them and when, so you can review them and the Provider can see how many people contacted them.
• Profile views: we count views of a Provider's profile to show their statistics.
• Your device's notification token and operating system, to send notifications.
• Technical data our servers log automatically, such as IP address, request time and device type, for security and troubleshooting.

We do not access your phone's contacts, we do not track your location, and we do not use advertising trackers.

3. How we use your information

• To create your account, sign you in and verify your phone number.
• To show and rank Provider profiles, deliver requests to suitable Providers, and send replies.
• To send notifications about your requests and account.
• To verify Providers, moderate reviews, and prevent fraud and abuse.
• To show statistics to Providers, and to improve and fix the Platform.
• To answer your questions and contact you about the Platform.
• To comply with the law and protect our rights and those of our users.

We do not sell your personal information and we do not use it for targeted advertising.

4. What other users see

• A Provider's profile is public to Platform users: name, photo, trades, areas, bio, work photos, reviews and verification badge.
• A Provider's phone number is used when a customer taps "Call" or "WhatsApp".
• A customer's phone number is not shown to a Provider unless the customer contacts them.
• A request you post (description, photos, city) is shown to Providers in the chosen trade and area.
• A review you write is shown on the Provider's profile with your name as it appears on your account.

When you contact someone by phone or WhatsApp, that conversation is subject to your phone carrier or WhatsApp and their policies, not this one.

5. Who we share information with

We share information only as needed with service providers working for us:

• An SMS provider (such as Twilio) to send verification codes to your number; we may also use WhatsApp for this.
• Google Firebase to deliver notifications to your device.
• Hosting and cloud storage providers (such as Laravel Cloud and Cloudflare) to run our servers and store data and photos.

We may also disclose information when required by law or a competent authority, to protect someone's safety or our rights, or if the Platform is merged or sold, in which case this policy continues to apply to your information.

6. International transfers

Your information may be stored and processed on servers outside Lebanon or Syria, by the service providers listed above. We choose established providers that apply appropriate safeguards.

7. How long we keep information

We keep your information while your account exists. When you delete your account:

• Your name, photo, city and phone number are removed immediately, your Provider profile (if any) and the reviews you wrote are deleted, and your open requests are cancelled.
• We may keep records that do not identify you (such as contact counts) for statistics.
• Copies may remain in backups for a limited time until they are overwritten.
• We may keep certain information longer where the law requires it, or to deal with fraud or an ongoing dispute.

8. Your rights and choices

• Edit your information: change your name, photo, city and profile at any time in the app.
• Delete your account: from the Account tab (or My profile for Providers), or by contacting us if you cannot sign in.
• Notifications: turn them off in your phone's settings.
• Access your information: ask us for a copy of the information we hold about you.

We answer requests within a reasonable time and may ask you to prove you own the phone number first.

9. Security

We protect your information with reasonable technical and organisational measures, including encrypted connections between the app and our servers, storing your sign-in token in your device's secure storage, and limiting data access to our admin team. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Children

The Platform is not intended for anyone under 18, and we do not knowingly collect their information. If we learn that a minor has created an account, we will delete it.

11. Changes to this policy

We may update this policy from time to time. We will publish the new version with its last-updated date and notify you in the app if a change is significant.

12. Contact us

For any question or request about your privacy, contact us on support WhatsApp from inside the app or from our website.